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RedotPay Service Overview

RedotPay is a comprehensive fintech platform that enables everyday payments and remittances with cryptocurrency.
Users can use their dedicated cryptocurrency card to pay for cryptocurrencies directly at over 130 million Visa merchants worldwide, with cryptocurrencies paid out immediately without the need for a separate currency exchange.

RedotPay supports major cryptocurrencies and stablecoins such as BTC, ETH, USDC, USDT, and allows you to deposit assets from multiple blockchain networks such as Solana, Polygon, BSC, Tron, and Arbitrum.

It also features a single account to manage multi-currency wallets, real-time conversion between crypto assets and fiat currencies, and onramp/offramp (deposit/withdrawal) functions all in one place.

We provide services in over 158 countries around the world, and new users can immediately issue a virtual card and apply for a physical card after installing the app, creating an account, and completing KYC identity verification.

(For Korean users, you can use the service after KYC verification using your passport or resident registration card, and a virtual card issuance fee of $10 and a physical card issuance fee of $100 will be charged.)

Key features of RedotPay:

  • Cryptocurrency Debit/Credit Card: Supports real-life payments with a Visa card backed by crypto assets. Linkable to Apple Pay/Google Pay, and also supports ATM cash withdrawals.

  • Deposit/Withdrawal Wallet Service: Supports deposits (charging) and withdrawals (transfers) of various cryptocurrencies. You can move funds with fast deposits/withdrawals and low fees.

  • Global remittances and payments: Provides the ability to instantly convert crypto assets into local currency for international remittances or use for overseas payments (some features will be released sequentially)
    For example, in Brazil, we have launched a service to send money to local BRL accounts in cryptocurrency, with an average processing time of 10 minutes.

  • Multi-currency Accounts: For users in some regions, we also offer a Currency Account, which allows you to hold fiat currency balances such as EUR or GBP.
    (Currently available for Europe/UK, KRW accounts are not supported)

  • Security and Compliance: We have the highest level of security measures in place, including two-factor authentication (2FA), biometric login, and real-time KYT transaction monitoring, and we manage user assets through a custodian licensed by the Hong Kong Monetary Authority.
    User assets are segregated from company assets and protected by $42 million in insurance.

How to deposit cryptocurrency into your Wirex account

Depositing cryptocurrency to your Wirex account is a hassle-free and simple process. Follow the guide below to get started.

Log in to your Wirex account on the app or web platform.

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Select the cryptocurrency you wish to deposit from the list of supported assets in your 'Dashboard'.
Go to "Account" and tap "Cryptocurrency." Select the currency you want to top up.

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Open "Account Details" and select the relevant network.

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You will now be provided with a unique deposit address and QR code for your chosen cryptocurrency. You can copy, share, or scan the QR code.

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Go to the wallet where you store your cryptocurrency and initiate the transfer.
Paste the unique deposit address copied from your Wirex account into the recipient address field. Double-check the address and network to ensure the funds are not sent to the wrong address.
Once the transaction is confirmed on the blockchain network, your cryptocurrency will appear in your Wirex account. The amount and value will vary depending on the current market exchange rate and applicable transaction fees.
Cryptocurrencies can only be received through networks supported by Wirex. To avoid losses, please check the limits and associated networks.

If you sent an unsupported token to your Wirex account, please contact support to retrieve your funds. Additional fees may apply.

The time it takes for your deposit to be reflected in your Wirex account depends on network speed and the verification requirements of the cryptocurrency you're depositing. It may take several minutes or more.

Minimum and maximum deposit amounts and network fees may vary for each cryptocurrency. Therefore, it's important to check these details before depositing to avoid any unexpected consequences.

If you encounter any issues while depositing cryptocurrency into your Wirex account, please contact our customer support team for assistance.

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